GCash is the most popular mobile e-wallet available in the Philippines. Although it is powerful and can do a lot for you, its functions can be confusing. There is no comprehensive resource that teaches you how GCash works.
This article has the answer. It’s the ultimate guide I created to answer all your questions regarding GCash. Please bookmark this page to save it for later.
Table of Contents
What is GCash
GCash can be described as a mobile e-wallet. To put it simply, here’s a comparison.
In a traditional wallet, you will find paper bills, and IDs in your leather wallet. To pay for groceries at the supermarket or dinner at a restaurant, you can take cash out of your wallet. You can also use physical cash offline.
The GCash wallet works similarly, but it is “digital”. Although you don’t have any physical cash, you have electronic cash.
Note: Click that button above to claim your ₱70 reward once you’re verified
Step 2. Tap “Proceed to GCash Registration”
Step 3. Enter your mobile number and tap “Next”
Note: Make sure this is an active number. You will receive the one-time pin (OTP) thru this number.
Step 4. An authentication code will be sent to your registered mobile number. Copy and paste this code, then tap “Submit Code”
Step 5. Enter your personal information like name, email, date of birth and address. Tap “Submit”
Step 6. Create your mobile PIN.
Note: Remember your PIN. You will use this PIN for all Gcash transactions.
Step 7. Read the Terms and Conditions and tap “Submit”
Congratulations, you have created a GCash account!
How to Install GCash App
GCash is available for Android and iOS users. However, you can’t access GCash with a computer.
To download the GCash app, click the buttons below.
How to Update GCash App
For Android Users
To update GCash app in your Android phone, follow these steps.
Step 1: Open Google Play Store app then tap your profile icon
Step 2: Tap Manage Apps and Device
Step 3: Apps with available update are labeled “Update Available”. Search for GCash and tap “Update”
For iPhone Users
If you’re one of the iPhone users then it’s quite simple to update the GCash app. Follow these 2 steps.
Step 1: Open App Store, then tap your profile icon
Step 2: Scroll down and drag persistently to refresh available updates.
Step 3: Apps with available update are labeled “Update”. Search for GCash and tap “Update” or tap “Update All” to update all apps at once
How to Change GCash Number
For some reasons, you might wanna change your GCash number. Perhaps you lost your phone/sim and you no longer have access to it. If that’s the case, follow these steps to update your GCash number.
Step 1: Submit a ticket thru the GCash app or Submit a ticket in Gcash Help Center within 24 hours
Step 2: Fill out the form completely and attach files or documents that could help in your request. For the “Concern” category, choose: My Gcash Account > I lost my SIM card / phone
Step 3: Tap “Submit” and take note of the 8-digit reference number. Wait for the response of GCash Customer Support via GCash app or email.
Step 4: Contact your service provider for a replacement SIM.
If you receive a new SIM with the same mobile number, submit a ticket to cancel your previous ticket
If you receive a new SIM with a different mobile number:
Register for a new GCash account
Submit a new ticket to request for transfer of your available balance to your new account. For the “Concern” category, choose: My Gcash Account > I still have funds on my old lost SIM, kindly transfer to my new number
Make sure to list down all GCash services that you’re subscribed to i.e. GInsure, GInvest, GSave, GCredit
You’ll receive an email confirmation within 48 hours
After 48 hours, you can proceed with verifying your new number in GCash app
How to Change Name in GCash
What if after registration you noticed a typo in your name? Worry not, you are able to change your name by updating your profile.
And not just your name, you can also update any of your personal information such as birth date, nationality or home address. For change of email, you can do that directly thru the app without verification.
Here’s the step by step process.
Step 1: Prepare a government-issued ID. Here’s the list of accepted ID’s for account verification.
Step 2: Login to GCash app. Tap “Profile” then tap your name
Step 3: Tap “Edit My Profile”
Step 4: Enter the 6-digit authentication code sent to your registered phone
Step 5: Complete the change that you wish to update and tap “Submit”
Your profile will be updated within 72 hours.
How to Check GCash Limit Per Day
If you’re uncertain about your wallet limits or transaction limit per day, you can easily check it through the GCash app. Here’s how you can do that.
Step 1: Login to GCash app then tap “Profile”
Step 2: Below your name, tap “View Benefits”
Step 3: Scroll down to see the Account Limits. There you can see your wallet size, incoming limit and outgoing limit on daily and monthly basis.
How to Increase GCash Limit
There are 3 GCash levels: (1) Basic, (2) Fully Verified or (3) Fully Verified with Linked Bank/GSave/GInvest account. If want to increase your GCash limits, you have to be Fully Verified and link a bank/GSave/GInvest account.
To do that, follow the next section below.
How to Verify GCash Account
Now you have a GCash Account and the app installed. What’s next?
After registering for GCash, you become a Basic account user. You can still access many important features, but it is not recommended. A Fully Verified user is highly-recommended.
✔ Buy Load
✔ Offline Cash In
✔ Pay Bills
✔ Pay QR Code
✔ Buy Load
✔ Offline Cash In
✔ Pay Bills
✔ Pay QR Code
✔ AMEX Virtual Pay
✔ Send Money
✔ Online Cash In
✔ Bank Transfer
✔ International Remittance
✔ GCash Mastercard
✔ Card Transactions
✔ Cash Out
It is easy to be fully verified. These are some tips to get verified instantly.
Tips for Instant Verification in GCash
Tip 1: Prepare a current Valid ID. GCash will instantly identify you as a legal person by providing a Valid ID – a government-issued identification card.
You can also submit these IDs via GCash Help Center if you do not have the Valid IDs or if you encounter errors.
Armed Forces of the Philippines (AFP) ID
Senior Citizen ID
TIN ID. Note: You must submit the following if you’re using a TIN ID:
Proof of Billing, Statement of Account or Way Bill
Secondary ID such as PSA Birth Certificate, Marriage Contract, Solo Parent ID, Seaman’s Book, POEA Card, Consular ID, DWS Certification, PRA Special Resident Retiree Visa, Firearms License or PLRA ID
In submitting a ticket, for the “Concern Category”, choose: My GCash Account > I need assistance to get fully verified > I encountered an error during verification > I received an SMS that the ID I submitted was not accepted OR I received an SMS saying additional details have to be cleared out
Filipino Citizens (7 to 17 years old)
A passport is the preferred ID for minors. You will also need to submit your Parent’s Consent stating that the account is being opened as a minor.
You can also submit a Student ID through GCash Help Center if you don’t possess a Passport. These additional documents will also be required:
A photo of NSO/PSA Birth Certificate
Name and GCash number of your parent
A selfie of your parent holding the Student ID
A Foreign National
Foreign nationals should submit the Alien Certificate of Registration (ACR) as an ID. Also, you will need to submit your DOLE Alien Employment or School Registration Form and Proof of Billing.
You can also submit a Foreign Passport through GCash Help Center if you don’t possess an ACR. Additional documents will also be required:
Under Concern Category, select My GCash Account > I want to cancel / delete my GCash account
In the Explain your concern field, enter “I want to delete my GCash account”
Tick the box of the document that you want to submit for verification.
In the Attachments field, attach the following documents:
Accomplished Account Deletion Request
Photo of your valid ID
Wait for the GCash representative to respond to your concern within 24 hours.
How to Contact GCash Hotline
If you want to contact GCash for urgent situations or you want to report a GCash account, you can call them thru their Customer Care Hotline (2882). You can also submit a ticket through GCash Help Center.
How to Report GCash Account
A good rule of thumb is to always check the profile of the person you’re sending money to. But if for some reasons you’ve been scammed by a GCash user, here’s what you can do.
Step 1: Report the incident immediately by calling GCash Customer Care Hotline (2882). If you can’t contact them through their hotline, you can also submit a ticket on their Help Center.
Or you can also chat them through their social media channels: Facebook & Instagram. Wait for their response and always check your phone, email or social media profiles.
Step 2: As much as possible, keep a record of the GCash scammer’s mobile number, name, social media profiles, etc. Supporting documents such as screenshots, conversation history, etc. would help in the investigation.
In GCash app you can also trace your previous transactions in the past 30 days. You can do that by logging in to GCash app then tap “Activity”, scroll down to search for a transaction.
How to Request Transaction History in GCash
The GCash app only keeps a record of your transactions in the past 30 days. But what if you want to trace back your previous transactions in the past 6 months or last year?
It’s completely possible and you can do that with the GCash app.
Step 1: Login to GCash app then tap “Activity”
Step 2: Tap the Mail icon
Step 3: Enter your email. Under “No. of Days” select “Custom”
Step 4: Choose Start Date and End Date then tap “Confirm”
A confirmation screen appears. Wait for GCash to send your transaction history in your email.
GCash has made it easy for anyone to open an account. Less barriers means more entry. In fact they’re even giving an extra ₱70 for every new user. Again, you can use my GCash referral link to earn ₱70.
Got any question? Write in the comments sections below.
Paul Dabuco is the author of Juan Investor. He’s passionate about investing and digital marketing. When he’s not blogging he’s either tinkering on his clients’ Facebook ads or beachbumming.
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